Terms & Conditions

_These Terms apply to clients located in, or engaging our services from, Australia. Please read them carefully before using our website or engaging our services._

These Terms & Conditions are a legal agreement between you and K&K Communications Pty Ltd (ABN [ABN — to be confirmed]), trading as Uptech World ("Uptech World", "we", "us" or "our"), of [registered office address — to be confirmed], Victoria, Australia.

Your Consumer Guarantees (Australian Consumer Law)

The following statement is required by law and must not be altered. It applies in addition to every other term below, and nothing in these Terms excludes, restricts or modifies it.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Where these Terms say a payment is "non-refundable" or seek to limit our liability, they always operate subject to the guarantees above.

Acceptance of Terms
Our Services
Quotations, Payment & Refunds
Taxes & Pricing (GST)
Cancellation Policy
Late Payment
Client Responsibilities
Project Delivery & Revisions
Warranty & Post-Launch Support
Intellectual Property
Website Maintenance
Confidentiality
Where We Perform Your Work
Privacy
Limitation of Liability
Force Majeure
Third-Party Links
Termination
Governing Law & Jurisdiction
General
Changes to These Terms
Contact Us

1. Acceptance of Terms

By accessing or using our website, or by engaging us for website development, SEO, or graphic design services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use this website or our services.

2. Our Services

We provide website development (including WordPress development, ecommerce development, custom web development, and landing page development), SEO services (including local SEO and technical SEO), and graphic design (including logo design and branding). The exact scope, deliverables, timeline and pricing for any project are agreed separately in writing (for example, in a quotation, proposal or invoice) before work begins, and those specific terms prevail over this general page to the extent of any inconsistency.

3. Quotations, Payment & Refunds

Quotations are estimates based on the information available at the time and may be revised if project requirements change materially during development.

Payment terms (including any deposit, milestone payments, or payment before delivery) will be specified in your proposal or invoice. We may pause work or withhold final files until agreed payments are received.

Nothing in this section limits your rights under the Australian Consumer Law (see Your Consumer Guarantees above). Subject to those rights, payments made to us are non-refundable where you cancel a project, change your mind, or in respect of services already properly commenced or delivered in line with the agreed scope. This does not affect your right to a remedy where a service fails to meet a consumer guarantee — for example, where it has not been provided with due care and skill.

SEO services are billed in advance for a minimum initial engagement of 3 months, reflecting that SEO requires sustained work over time and is not a single one-off task. This minimum term is disclosed to you before you commit, and is set by the nature of the work rather than as a penalty for leaving. We do not guarantee specific rankings, traffic or sales, as these depend on search engine algorithms and other factors outside our control (see Limitation of Liability below). Subject to your consumer guarantees, advance SEO payments are non-refundable for change of mind or because a particular ranking or traffic result was not achieved; this does not limit your right to a remedy if we fail to perform the services with due care and skill. After the initial 3 months, SEO services continue month-to-month or as otherwise agreed, and either party may decline to renew by giving written notice before the next billing period begins.

4. Taxes & Pricing (GST)

Prices are quoted in Australian dollars (AUD). Where we are required to be registered for GST, Goods and Services Tax of 10% applies to taxable supplies.

For quotations and advertised prices provided to consumers, the price shown will be the total price payable, including GST. Where a quotation to a business client is expressed as exclusive of GST, GST will be added and clearly identified on the tax invoice.

5. Cancellation Policy

If you wish to cancel an ongoing project or service, written notice must be provided. Subject to your rights under the Australian Consumer Law, deposits or milestone payments already made for work properly performed are non-refundable. Work completed up to the cancellation date remains chargeable, and outstanding invoices for work already performed remain payable.

6. Late Payment

Invoices not paid by their due date may attract a late payment charge, which will not exceed a reasonable estimate of the costs we incur as a result of the late payment. We may pause ongoing work, delay delivery, or withhold deliverables and source files until overdue amounts are paid in full. We will not withhold access to accounts, domains or credentials that already belong to you.

7. Client Responsibilities

Timely delivery depends on you providing the necessary content, feedback, approvals and access (for example, hosting, domain, or account credentials) within a reasonable timeframe when requested.

You confirm that you own, or have permission to use, any material you supply to us for use in your project — including text, images, logos, fonts, video and data — and that our use of it as part of the work will not infringe anyone else's rights. If a third party raises a claim about material you supplied, we will tell you promptly and work with you to resolve it.

Delays caused by late feedback, late content or asset delivery, or delayed approvals on your side will extend the project timeline accordingly and are not our responsibility.

8. Project Delivery & Revisions

Delivery timelines are estimates and may vary depending on project complexity, your response times, and the scope of revisions requested. The number of revision rounds included is set out in your project agreement. Where no timeframe is agreed, we will supply the services within a reasonable time.

9. Warranty & Post-Launch Support

Unless otherwise stated in your project agreement, we provide a limited bug-fix warranty for 15 days after launch, covering defects in functionality that existed at the time of delivery. This is a voluntary warranty offered in addition to, and it does not limit or replace, your rights under the Australian Consumer Law (see Your Consumer Guarantees above).

This voluntary warranty does not cover new feature requests, changes to the originally agreed requirements, or issues caused by changes made by you or third parties after launch. Ongoing support beyond this period is available under a separate maintenance plan.

10. Intellectual Property

On full payment for a project, ownership of the final delivered work created specifically for you (for example, website code, designs, or software configuration) transfers to you, unless otherwise agreed in writing. We retain the right to showcase completed work in our portfolio, case studies and marketing materials unless you ask us in writing not to.

Third-party assets used in a project (for example, licensed stock photography, fonts, plugins, or software platforms) remain subject to their own licences, and you are responsible for maintaining any ongoing licences required after handover.

11. Website Maintenance

Unless an active maintenance plan is in place, you are responsible for the ongoing security, updates and hosting of delivered websites and web applications after launch. Subject to your consumer guarantees, we are not responsible for issues arising from third-party hosting, plugin updates, or changes made by you or other developers after handover.

Maintenance plans continue until either party cancels them by giving written notice before the next billing period begins. There is no minimum lock-in on a maintenance plan.

12. Confidentiality

Both parties agree to keep confidential any non-public business, technical or financial information shared during a project, and not to disclose it to third parties without consent, except where required by law.

13. Where We Perform Your Work

Your project is managed from Melbourne and delivered with the support of our team in India.

This means that material you provide for your project — including website content, files, staff or customer contact details, and access credentials — may be accessible to people working on your project in India. The confidentiality obligations in clause 12 apply to that work.

We tell you this up front because you should know where your material goes before you send it, not afterwards. If your project involves information you would prefer stayed within Australia, contact us before the engagement begins and we will tell you honestly whether we can accommodate that.

14. Privacy

How we collect, use, store and disclose personal information is set out in our Privacy Policy, available on our website. It covers the overseas access described in clause 13 in more detail, along with your rights to access and correct information we hold about you, and how to make a complaint.

15. Limitation of Liability

We will make reasonable efforts to deliver high-quality, functional work, but we do not guarantee specific business outcomes (such as search engine rankings, traffic volumes, or sales figures), as these depend on many factors outside our control.

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term, implied or imposed by law (including the Australian Consumer Law) that cannot lawfully be excluded or limited.

Where our liability for failing to comply with a consumer guarantee can be limited (and is not otherwise a guarantee that cannot be limited), our liability for services is limited, at our option, to resupplying the services or paying the cost of having the services resupplied.

Otherwise, to the maximum extent permitted by law: (a) we are not liable for any indirect, incidental, special or consequential loss, including loss of profit, revenue, business, goodwill, or data; and (b) our total aggregate liability arising out of or in connection with the services is limited to the total fees paid by you for the specific services that gave rise to the claim.

16. Force Majeure

We are not liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, internet or power outages, government restrictions, or other unforeseeable events. This clause does not limit your rights under the Australian Consumer Law.

17. Third-Party Links

Our website may contain links to third-party websites (including client websites, partner tools, or resources). We are not responsible for the content, accuracy, or practices of any third-party websites linked from this site.

18. Termination

Either party may terminate an ongoing project agreement with written notice, subject to the specific terms of the project proposal, the Cancellation Policy above, and your rights under the Australian Consumer Law. Any work completed and payments due up to the point of termination remain payable.

19. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Victoria and the Commonwealth of Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and any courts competent to hear appeals from them. Nothing in this clause prevents a consumer from exercising any right, or requires a consumer to act in any way, that is inconsistent with the Australian Consumer Law.

20. General

If any provision of these Terms is found to be invalid or unenforceable, it will be read down or severed to the minimum extent necessary, and the remaining provisions continue in full force. A failure to enforce a term is not a waiver of it. Your specific written project agreement forms part of your contract with us and prevails over this page to the extent of any inconsistency.

21. Changes to These Terms

We may update these Terms from time to time and will post the updated version on this page. Changes apply to your use of the website from the time they are posted. For an ongoing engagement, changes do not apply retrospectively; the terms in your signed project agreement continue to apply to that project unless varied by agreement, and we will notify you of any material change that affects a current engagement.

22. Contact Us

If you have questions about these Terms & Conditions, please contact us:

K&K Communications Pty Ltd, trading as Uptech World
ABN: [ABN — to be confirmed]
Email: [AU email address — to be confirmed]
Phone: +61 405 652 030
Website: https://uptechworld.com.au

_Last updated: 04 September 2026_